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Franchisee Support Coordinator

Salary: £30000 - £32500 per annum

Location: High Wycombe

Job Type: Permanent

Posted: 24/10/2018

Job Ref: 123103757

Franchisee Support Coordinator

Location: High Wycombe

Salary: Competitive

Our global client currently have a new role to assist the Franchisee Support Desk team in the execution of franchisee issue resolution. You will assist with the decision on issue management and escalation with no direct financial consequence.

The ideal candidate will have experience in project management, excellent organisational skills and a strong understanding of the Supply Chain.

Principal responsibilities:

• Coordinate all product trials and promotional activity across the country

• Manage all supply chain activity and communicate to distributors around new products, trials and promotions

• Maintain KPI achievement by reviewing daily reports

• Review and resolve incoming Franchisee queries in a timely manner

• Enhance customer satisfaction to provide a quicker and more accurate response to queries

Qualifications, skills and knowledge:

• Self-motivated

• Strong customer focus and service skills

• Strong organiser

• IT literate; data analysis (formulas, look ups, pivot tables)

• Ability to manage varied range of queries relating to different topics

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