Local Authority Tenancy Sustainment and Move on Officer, North London

Local Authority Tenancy Sustainment and Move on Officer, North London 
Pay rate to £31.09 per hour 
Contract role, Local Government Housing and Benefits 
 
We are recruiting for an experienced Tenancy Sustainment and Move on Officer in North London 
This is a contract role, and you will need to have experience in a similar role in a Local Authority setting 
 
Key responsibilities 

• To provide a temporary accommodation service for households whom the council has a statutory homelessness responsibility for. These include both families with children and single people. 

• To provide a co-ordinated end to end support service to homeless customers, from the point they are placed in temporary accommodation, to when they move on to permanent housing. 

Temporary accommodation service 

• To manage a case load of households in temporary accommodation, whose homeless application is either being investigated or has been accepted by the council. 

• To contact new occupants within two weeks of moving in, be assured that the customer has settled into their temporary accommodation and set up all appropriate benefits to ensure payment of their rent. 

• To carry out regular property visits in order to monitor the quality of accommodation, check compliance with Health and Safety standards, and confirm occupancy. 

• To ensure the customer is proactively contacted on a regular basis whilst they reside in temporary accommodation and to keep accurate records of all interactions. 

• To monitor the performance of managing agents to ensure that minimum property standards are maintained and ensure corrective action is taken where necessary. 

• To keep up to date voids information, and liaise with allocations officers and accommodation providers to ensure social housing voids are filled within set timescales and to complete all necessary admin processes in respect of new placements into temporary accommodation. 

• To make all necessary arrangements to transfer customers to alternative temporary accommodation, conducting suitability assessments (before any offers of housing) and where appropriate, including interviewing and signing up customers. 

• To maximise rental income for the council through: 

• Supporting customers to establish housing benefit claims 

• Referring customers to appropriate specialist advice and support services in order to maximise their income and manage their debts 

• Supporting customers apply for Discretionary Housing Payments 

 
Please get in touch for more information. 
 
This is an agency post and Vitalis can offer you:- 

• A Dedicated consultant who has access to all roles across the UK and is available for you to speak to 

• An easy registration process (all done online) 

• Referral schemes and incentives  

• Ongoing compliance managed for you 

• Prompt and reliable payroll and lots more. 

Please contact Graham Leatham on 07484 513909 or email graham.leatham@vitalissocialcare.co.uk for more information.  
We recruit across all areas of Housing, Public Sector, Planning and Local Government work. If you are experienced in this sector, and this isn’t the role for you, contact us about other roles.