Local Authority Housing Complaints Officer, South London

Local Authority Housing Complaints Officer, South London 
Pay rate to £32.15 per hour 
Contract role, Local Government Housing 
 
We are recruiting for an experienced Housing Complaints Officer in South London 
This is a contract role, and you will need to have experience in a similar role in a Local Authority setting 
 
Job Purpose 
  
Corporate Complaints Officers will be responsible for ensuring timely good quality responses are delivered and that advice and guidance is given to colleagues in delivering that function. 
 
  
Responsibilities Include 
  
Investigate complaints in line with the council’s Corporate Complaints Policy. Presenting complex information in an accessible and readable form. Monitoring the implementation of any decisions or recommendations arising from the complaint 
  
Take the lead role in responding to enquiries from the Local Government Ombudsman and Independent Housing Ombudsman. Monitoring the implementation of any Ombudsman decisions or recommendations arising from their enquiries. 
  
To undertake a portfolio of responsibilities in connection with the effective application of the complaints, Members’ Enquiries and information requests policies in support of the council’s wider aims and objectives 
  
To support the Corporate Complaints Manager and Senior Complaints Officers in ensuring the effective development and implementation of the relevant policies, including the Corporate Complaints Policy, Members’ Enquiries Protocol and legislative frameworks governing information requests. 
  
Identify improvements to services and changes to policies and procedures as a result of complaints, Members’ Enquiries and Ombudsman cases, and work with service managers to oversee their implementation, including devising action plans and a monitoring framework. 
 
 
 
 
 
Please get in touch for more information. 
 
This is an agency post and Vitalis can offer you:- 

• A Dedicated consultant who has access to all roles across the UK and is available for you to speak to 

• An easy registration process (all done online) 

• Referral schemes and incentives  

• Ongoing compliance managed for you 

• Prompt and reliable payroll and lots more. 

Please contact Graham Leatham on 07484 513909 or email graham.leatham@vitalissocialcare.co.uk for more information.  
We recruit across all areas of Housing, Public Sector, Planning and Local Government work. If you are experienced in this sector, and this isn’t the role for you, contact us about other roles.