IT Support Technician

Ready to take your IT Support career to the next level?

Our client, a well-established and growing business, is looking for a confident IT Support Executive to provide hands-on support across their two sites in Redhill.
If you're tech-savvy, people-focused, and have solid IT Support experience, this is your chance to join a friendly, fast-paced team where career progression and development come as standard.

The Role

• Manage and prioritise all incoming IT support tickets, ensuring timely resolution
• Handle change requests, including user access updates, system configuration changes, & permission adjustments
• Respond to help requests, providing user-friendly support & troubleshooting for software and application issues
• Resolve issue requests, identifying & fixing software faults across the business
• Provide hands-on support for hardware, including setup, configuration, maintenance, & replacement of laptops, desktops, phones etc
• Perform system administration tasks such as onboarding new starters, offboarding leavers, & making changes for role transitions
• Deliver support across two business sites via phone, email, & face-to-face, ensuring minimal disruption to users

The Person

• Hands-on experience and strong understanding of IT & troubleshooting
• Strong communication skills and a natural ability to explain tech to non-technical users
• Good knowledge of Microsoft Office, Office 365 and ideally Dynamics CRM or Business Central (training can be provided)
• A proactive, friendly attitude and a willingness to learn
• A full UK driving licence is preferred - as you'll be travelling between two sites regularly

The Package

• A salary of £35,000 - £40,000 DOE
• 25 days holiday + bank holidays
• Monday to Friday, 8:00am - 5:00pm
• Onsite Parking