Customer Service Advisor

Job Title: Customer Service Administrator
Location: Ryton upon Dunsmore, Warwickshire
Contract Type: Full-time, Temp -Perm
Salary: £12.50Phr 

As a Customer Service Administrator, you will be the first point of contact for our customers, providing exceptional service and support. You will handle a variety of administrative tasks to ensure smooth daily operations, including managing inquiries, processing orders, and assisting with any customer-related queries.

Key Responsibilities:

• Responding to customer inquiries via phone, email, and online platforms
• Managing customer orders, ensuring accurate and timely processin
• Resolving customer complaints or issues in a professional manner
• Maintaining accurate customer records and updating databases
• Coordinating with other departments to ensure customer needs are met
• Handling administrative tasks such as filing, document preparation, and reporting
• Ensuring a high level of customer satisfaction through excellent communication and support
• Running customer reports, validating and correcting anomalies prior to sharing data Investigating and resolving invoice discrepancies Updating customer contracts on the Sales Order system and ensuring customer & suppliers information is kept up to date
  

Skills & expierence required:

• 1 + Years expierence in Customer Service / Admin or logictics enviorment
• Understanding of Supply Chain
• Understanding of Micrsoft Word & other packages 
• Good English and Math Skills