Student Experience Manager / Assistant General Manager

Student Experience Manager
FTC for 12 months
Bristol & Bath

Salary is circa £35,000 per annum

We're seeking an experienced and inspirational Assistant General Manager / Student Experience Manager to lead operations for a cluster of student accommodation properties. You'll be responsible for delivering an exceptional student experience while driving commercial performance, operational excellence, and team engagement.

The Role:

• Lead the local operations strategy, ensuring high standards in safety, cleanliness, maintenance, and compliance.
• Drive occupancy, rental growth, and profitability through effective sales and service delivery.
• Champion resident wellbeing and foster a welcoming, inclusive community.
• Manage and develop a high-performing team, ensuring they have the tools, training, and support to excel.
• Maintain strong relationships with university partners and local communities.
• Oversee asset management, capital planning, and statutory compliance.
• Act as a visible, approachable leader for residents and staff, resolving issues and delivering solutions.

About You:

• Proven leadership in operations, hospitality, property management, or PBSA (Purpose-Built Student Accommodation). Retail can also be considered.
• Skilled in team management, performance improvement, and creating positive workplace cultures.
• Strong commercial awareness with a track record of meeting revenue and occupancy targets.
• Excellent problem-solving, communication, and stakeholder management skills.
• Calm under pressure, decisive, and solutions-focused.
• Commitment to equality, sustainability, and student welfare.

What You'll Get in Return:

• 25 days' holiday plus an annual holiday buying scheme, with an extra 5 days for long service.
• Generous pension scheme - employer contributions between 5% and 11%.
• Health and wellbeing support: Healthcare Cash Plan, Employee Assistance Programme, wellbeing platform, and a gym benefit for you and your loved ones.
• Enhanced Family Leave: 18 weeks full pay for birthing parents, 4 weeks for non-birthing parents.
• Additional perks including annual ShareSave scheme, Employee Life Assurance, discounts portal, and more.

Join a team that makes a genuine impact on students' lives in a role that blends commercial responsibility with people leadership. Expect variety, challenge, and the chance to shape the experience for hundreds of residents.